CALL FOR PAPERS
This spring’s Pittsburgh Quality Conference is being planned, and is soliciting presentations. We would like to focus on Usage of Quality Tools (can be instructional, or usage stories), and current applicability of Deming’s 14 points – especially any real-life experience stories on any of Deming’s 14 points, which are listed below.
The conference is planned to be held at the Regional Learning Alliance in Cranberry Twp, PA April 24th.
Deming’s 14 Points
Point 1: Create constancy of purpose for improvement of product and service - Stay in business and provide jobs through innovation, research, constant improvement, and maintenance
Point 2: Adopt the new philosophy - Americans are too tolerant of poor workmanship and sullen service. We need a new religion in which mistakes and negativism are unacceptable
Point 3: Cease dependence on mass inspection - American firms typically inspect a product as it comes off the line or at major stages. Defective products are either thrown out or reworked; both are unnecessarily expensive
Point 4: End the practice of awarding business on price tag alone - Purchasing departments should seek the best quality and work to achieve it with a single supplier for any one item in a long-term relationship.
Point 5: Improve constantly and forever the system of production and service - Improvement is not a one-time effort. Management is obligated to continually look for ways to reduce waste and improve quality
Point 6: Institute training - Too often, workers have learned their job from another worker who was never trained properly. They are forced to follow unintelligible instructions
Point 7: Institute leadership - The job of the supervisor is not to tell people what to do or to punish them but to lead
Point 8: Drive out fear - Many employees are afraid to ask questions or take a position, even when they do not understand what the job is or what is right or wrong.
Point 9: Break down barriers between staff areas - Often staff areas- departments, units, whatever - are competing with each other or have goals that conflict.
Point 10: Eliminate slogans, exhortations, and targets for the workshop – these never helped anybody do a good job and could prove to be embarrassing to management.
Point 11: Eliminate numerical quotas - Quotas take account only of numbers, not quality or methods
Point 12: Remove barriers to pride of workmanship - People are eager to do a good job and distressed when they can't.
Point 13: Institute a vigorous program of education and retraining - Both management and the workforce will have to be educated in the new methods, including teamwork and statistical techniques
Point 14: Take action to accomplish the transformation - It will take a special top management team with a plan of action to carry out the quality mission
Presentations should be a half hour to 45 minutes. Please submit your proposed presentations to Hank Sobah at
before Feb 6, 2015.