ASQ Pittsburgh Meeting February 2016


The Step-by-Step Voice Makeover Strategy

Speaker: Lynda Stucky

Date: Thursday, February 18, 2016

Start Time:
6:00 PM to 8:30 PM
6:00-6:30 – Registration and Social
6:30-7:00 – Dinner
7:00-8:30 – Presentation

$25 Dinner
$10 Program only
$10 Webinar Program
register now 195
Registration is required:  Call ESWP, 412-261-4300 (hours 7:00am - 4:00pm)
Sign up by Monday, February 15, 4:30pm  for Dinner only
Location:  Sigmas Conference Center : 1717 Babcock Blvd. Pittsburgh, PA 15209

Registration REQUIRED

Re-Certification Units (RU): Certificate for 0.3 RU's will be provided to ASQ Members attending the dinner program

 We are all judged by the way we sound--not just what we say.  Your message is more compelling with speech, language, skills that captivate and engage.  You MUST develop these skills for a distinctive edge.  In this Step-by-Step Voice Makeover Strategy you will learn techniques that will propel you’re your career to new heights and make YOU more understandable, more likeable and more trustworthy.  Ultimately you make more income and have more opportunities.

 What Can Participants Expect?

Step 1: Perceptions Sorter-- Learn systematically the perceptions and values that are important to you so that you can express them authentically through your speech, language, and voice skills. We communicate our values through everything we do including our speech, language and voice skills.

Step 2: 12-Point Speech, Language, Voice Template-- A comprehensive list of all the components of speech, language and voice that influence the perceptions that people have of us. Get a deeper understanding of each of the competencies that great leaders study and master. 

Step 3: Ear Training Techniques--Increase awareness so you can begin to self-monitor your skills (and others). Making successful changes is dependent on how well you can discriminate between old and new habits.

Step 4: Essential Speech, Language, and Voice Techniques to be likeable and trustworthy.  Let's face it...people trust people they like.  No one will buy into your products, your services or your initiatives or ideas unless they like you.  Find out what that means in terms of your speech, language and voice skills.

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ASQ Pittsburgh Spring Conference 2016

ASQ LogoPAR Logo         American Society for Quality Pittsburgh Section


Conference on Achieving Organizational Excellence


April 22, 2016


Cost: $99.00  early bird signup until 2/29/16

           $129.00 after 2/29/16

register now 195   

Registration is required:  or Call ESWP, 412-261-4300 (hours 7:00am - 4:00pm

American Society for Quality Pittsburgh Section: CONNECT WITH US!






 The Pittsburgh Section of the American Society for Quality is proud to announce its 2016 Conference on Achieving Organizational Excellence!

    When:     Friday, April 22, 2016

               7:30 AM-5:30 PM


Where:    The Regional Learning Alliance Center

                850 Cranberry Woods Drive

                Cranberry Township PA 16066


Baldrige winners outperformed the S&P index by 4 to 1 in eight out of ten years studied! Our Keynote Speaker will be Bob Stearns, CEO of "Powerful PotentialTM", who will talk on the "Five Baldrige Strategies for Creating a Culture of Excellence".


About our Keynote Speaker, Bob Stearns

Bob StearnsWe are very excited to announce our engagement of business excellence guru Bob Stearns as our 2016 Keynote Speaker.  As CEO of "Powerful PotentialTM", Bob has provided invaluable assistance to numerous client companies in their development of Performance Excellence cultures.  Bob was the Architect and Leader of the Malcolm Baldrige National Quality Award Process for Medrad Inc. from 1995 to 2000.  In 1999 and 2000, Bob led Medrad, Inc. to the finals of the Award Process.  Medrad won the Baldrige Award in 2003 and again in 2010.  During its Baldrige journey, Medrad realized 15% annual growth in both sales and profitability every year for 20 years.    He has served as a Senior Baldrige Examiner for the US Department of Commerce, and has received the Award for Excellence from the American Society for Training and Development.

Bob’s Keynote speech will focus on "Five Baldrige Strategies for Creating a Culture of Excellence":

  1. Hardwire your Goals.
  2. Unleash Customer Loyalty.
  3. Cultivate Agility.
  4. Apply the 85% Rule.
  5. Inspire Ownership, Accountability, and Results.

Bob will also conduct a follow-up workshop immediately following his Keynote.

To learn more about Bob and "Powerful Potential™", please visit his website at


We will also have 9 additional speakers who will address various aspects of pursuing, creating, and maintaining organizational excellence.  


  •  Diane Bickford, Executive for Organizational Excellence, Center for Organ Recovery & Education (CORE) "Guiding the Way – Using the Baldrige Leadership Category to Create a Culture of Excellence"
  • Brian Blackwell, Vice President Corporate Quality, Wabtec Corporation "The Wabtec Performance System"

  • Michael Fortunato, Director of Clinical and Administrative Operations, Staunton Clinic/Heritage Valley Health System "Customer Friendly/Cost Effective Services for the Psychiatric Patient"

  • Cassie Jodon, Quality Systems Manager, All-Clad Metalcrafters "How All-Clad is Working to Improve Quality through Employee Engagement"

  • Walt Meyer, Statistician, Bechtel Marine Propulsion Corporation "No Recipe for Disaster"

  • Anne Papinchak, Managing Director, Papinchak Consulting, LLC "Coaching: Essential for Performance Excellence"

  • Lou Musante, Founder & Partner Emeritus, Echo Strategies "Doing Well by Doing Good: Sustainable Financial Performance Through Global Culture Leadership and Operational-Safety Excellence"

  • Ben Hilldorfer, Research Manager, Echo Strategies "Catalyzing Operational Excellence Through Interval ‘Drip’ Learning"

  • Vaishali Hegde, Group Leader Reliability and Compliance, Philips Respironics "The 5 Pillars of Philips Organizational Excellence"


For More information on the Abstracts and Bios of our speakers click HERE. 


ASQ will be offering the following for attendees;


  • Recertification Units for ASQ members
  • Professional Development Hours

Request for Volunteers for National Engineers Week 2/19/16

Request for Volunteers

Help celebrate National Engineers Week at the 2016 Engineer the Future Event!

The purpose of the ASQ Pittsburgh section’s involvement is to teach children to be interested in quality.  The activity will be targeted for children 3 and older who will also be accompanied by their parents.   We are looking for 6-8 volunteers who can dedicate at least 4 hours of their time to staff an activity table.  Attendance is required for a one hour orientation session and a 4 hour shift during the event. This event will be held at the Carnegie Science Center on Friday, February 19  (9AM-3PM) and Saturday February 20th  (10 AM to 5 PM).   This activity is part of our social responsibility and supports our key community. ASQ Pittsburgh has participated in this activity since 1993.  Meet some new people, make a positive impact on our community, and earn 0.1 RUs for every hour you volunteer.  If you are interested, please contact J. Nunna, Youth Outreach Chair at This email address is being protected from spambots. You need JavaScript enabled to view it..

Certified Software Quality Engineering


Certified Software Quality Engineering (CSQE) LIVE WEBINAR (VOIP*) Refresher Course

Instructor - Robin Dudash, CQM/OE, CSQE, CRE, CQE, CQA, CCT, ANAB-LA, IAOB-LA

Start Date:   Thursday, April 21, 2016
  Thursday, April 28, 2016
  Saturday, April 30, 2016
  Saturday, May 7, 2016
  Thursday, May 12, 2016
  Saturday, May 14, 2016
  Thursday, May 19, 2016
  Thursday, May 26, 2016
Time:  Saturdays 9:00am-Noon & Thursday nights 6:30pm-9:00pm

COST: $395 per person


register now 195


This course provides a comprehensive presentation of all aspects of software quality engineering in preparation for the ASQ Certified Software Quality Engineer (CSQE) Exam. Fundamentals discussed.

Contact: Engineers Society of Western PA at (412) 261-4300 to sign up  (7:30am - 4:30pm)

Practical experience is drawn upon to teach the finer points of project management such as managing stakeholder expectations, planning, and managing risk. ISO/IEC 90003 guideline for software development is discussed, including their application to contractual supplier management. 

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