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Upcoming Lunch Time Webinars

Friday, March 26, 2010, 12pm-1pm (Eastern Standard Time)

Event: The ASQ Pittsburgh Regional Friday Lunchtime Webinar Series

Location: Online Webinar

Topic: “Getting Things Done as a Quality Professional”

Speaker: Brien Palmer, Principal InterLINK Management Consulting

Duration: 1 Hour

About the Program:

Do you find yourself frustrated as a Quality professional?
Do you find it difficult to get management to hear your ideas?

Then plan on spending lunch hour of March 26th in an immensely valuable webinar.


Most of us are very skilled in the analytical areas of logic, use of data, formal problem-solving processes, statistics, and so forth. We are trained in these areas, we use them constantly, and we are inclined by temperament to think of them as the only way of thinking. However, this way of thinking —this temperament— represents only a small part of the general population, and other people can consider us a bit odd.

In fact, we analytical types often lack what can be called “complimentary” skills, such as people skills, communication skills, assertion, presentation skills, political acumen, business knowledge, ability to managing change, etc. Because Quality professionals often lack these skills, we can get marginalized in organizations. Ideas get lost, management goes un-convinced, Quality takes a back seat, companies get in trouble, and so forth.

This cycle can be frustrating, but it doesn’t have to be inevitable. In fact, analytical people are fast learners when they set their minds to it. When analytical people focus on non-analytic skills, they experience vast improvements in personal and organizational effectiveness.

This program will introduce Quality professionals to some immediately-applicable complimentary skills.

About the Speaker: Brien Palmer is a management consultant specializing in leadership development and quality management systems. In twenty-five years as a consultant, he has served a broad spectrum of clients, from large, internationally known companies such as Commonwealth Edison and Ontario Hydro to smaller, family-owned businesses. He has produced significant business results in a wide range of business settings, including high technology, manufacturing, public utilities, financial services, construction, and non-profit organizations.

Brien is a senior partner in InterLINK Management Consulting, a small, Pittsburgh-based consultancy (www.InterLINKbusiness.com).

Brien serves on the Board of Directors of the American Society of Quality (ASQ). He is an ASQ Certified Quality Auditor, and has written many articles for Quality Progress magazine. He is the author of one of a Quality Press’ best-selling books: Making Change Work—Practical Tools for Overcoming Human Resistance to Change. He also created ASQ’s first internet-based “virtual seminar”, which is still in production: The Case for Quality: Taking it to Management.

Cost: Participant pays $25 for voice-over-the-internet (VOIP) webinar presentation. Invite your company for Pizza Friday at no additional charge! Need speaker on computer to hear Presenter.

Registration: Call 412-261-4300, upon payment participant will be registered for the webinar.

If you have any problems with registering, please contact Robin Dudash: iqps@aol.com

Re-Certification Units (RU): Gain 0.1 RU under the Professional Development category. Learn more about Recertification …


Friday, May 28, 2010, 12pm-1pm (Eastern Standard Time)

Event: The ASQ Pittsburgh Regional Friday Lunchtime Webinar Series

Location: Online Webinar

Topic: “Managing Quality Costs”

Speaker: Mustafa Shraim

Duration: 1 Hour

About the Program: Please check back for Details.

About the Speaker: Please check back for Details.

Cost: Participant pays $25 for voice-over-the-internet (VOIP) webinar presentation. Invite your company for Pizza Friday at no additional charge! Need speaker on computer to hear Presenter.

Registration: Call 412-261-4300, upon payment participant will be registered for the webinar.

If you have any problems with registering, please contact Robin Dudash: iqps@aol.com

Re-Certification Units (RU): Gain 0.1 RU under the Professional Development category. Learn more about Recertification …


Directions to Frequent Meeting Sites:
Engineers' Society of Western Pennsylvania
Monroeville - Westinghouse Energy Center