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Job description (Tasks/Responsibilities):
The Quality Engineer is the
primary driver of service quality in Corporate Operations. This specific role resides in the Bank Operations area, which is responsible
for check processing and adjustments. The role will be focused on building a
quality system, and streamlining processes associated with the Adjustments
Department.
Responsibilities include:
Using Lean principles to streamline Adjustments processes. Working with other
Bank Operations departments to reduce adjustments / rework. Building and
maintaining a core quality system based on ISO9001:2000. Using statistical
analysis to identify the root causes of processing errors. Developing and
implementing key performance measures related to quality, cost and
productivity. Reporting on quality metrics and quality-related issues to
management. Coaching team members on the use of quality tools and problem solving methods. Writing standard operating procedures and inspection documents.
Skill Requirements:
Bachelors’ degree or
equivalent experience in the quality assurance field. Experience in leading
project teams in the application of Lean / process improvement tools (5s,
process mapping, value-added analysis, etc). ASQ Certification a plus. Training
in Lean / Six Sigma skills a plus.
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